Cancellation and change policy
Every fare and rate carries its own rules. We show them on the result card, again before payment, and store them with your booking so you never have to guess.
Last updated 1 March 2026
Flights
Refundable fares: cancel for a refund of the fare minus the airline penalty and our 25 USD handling fee per traveller. Refunds are returned to the original payment method, typically within 7–21 days once the airline releases the funds.
Non-refundable fares: the fare is not returned, but unused taxes can usually be reclaimed. Ask support and we will file the claim.
Date or route changes are subject to the airline change fee plus any fare difference. Name changes are generally not permitted.
If the airline cancels or reschedules significantly, you are entitled to a rebooking or refund under the applicable passenger rights rules, at no charge from us.
Hotels
Free cancellation rates can be cancelled online up to the deadline shown on the rate — usually 24 to 72 hours before check-in, in the property's local time — with no fee at all.
After the deadline, or on non-refundable rates, the property charges its own penalty, which can be the first night or the full stay.
No-shows are charged in full by the property and cannot be refunded.
Car rental
Most rates can be cancelled free of charge up to 48 hours before pick-up. Prepaid special rates may carry a penalty of one rental day.
Late arrival without notice releases the vehicle after the grace period shown on the voucher. Tell the supplier if your flight is delayed and the booking is normally held.
How to request a change or cancellation
Open the booking in My Trips and use Request change or Cancel booking. Our team acts on urgent requests 24/7 and confirms in writing with any fees stated before anything is charged.